Dependability = Trust

Why Us

February 3, 2024

We Constantly Work To Build Your Trust
Through Reliability And Dependability

That’s Why We’re Remodeling Heroes –
We EARN Our Customers’ Confidence

At Executive Remodeling, we give our all to build your trust in us and select us over other Twin Cities-area home remodeling contractors. For instance, we make sure our service is always friendly, attentive, and helpful. We also make sure our workmanship meets or exceeds your expectations.

Why?

Because your trust is paramount to us. It’s how we measure our success. When you trust us enough to recommend us to friends or to return to us for another project, we know we’ve made you happy.

And that makes us happy.

So, we try to earn a customer’s confidence in us during every home remodeling project.

What Do We Do To Earn Your Trust?

As far as we’re concerned, a business that can’t be trusted is not worthy of customers. That’s why it is so important that we gain your confidence.

But how do we do that? What do we focus on?

Those are the key questions we struggle with. Who are we? How do we earn your trust? The answers we came up with have become the keys to our business strategy.

We Are Customer-Centered

At Executive Remodeling, we’re not driven by profits, sales growth, or market share. Instead, we’ve chosen to place you, the customer, at the very center of our business model.

How?

Well, first, we work hard to understand your needs, preferences, and values so we can provide an outstanding home remodeling experience. This means we ask a lot of questions.

Some common ones include the following:

Who are you?
What do you like?
What are you hoping for?
How much do you prefer to spend?

Once we understand who you are and what you need, want, and have budgeted for, we concentrate on providing the best results possible. To do that, our team communicates with you constantly to be sure we understand your goals.

We keep you in the loop so you always know where the project stands, asking for your feedback and then acting on it immediately.

And we provide top-quality materials, expert workmanship, and exceptional customer service, which allows us to work closely with you to solve your problems.

An essential part of our customer-centered approach is always trying to understand your point of view and ensure you have the information you want and need. Finally, we always try to maintain a positive attitude when we work with you.

We’re Utterly Dependable

Dependability is the foundation of trust, so we work to be as reliable and dependable as possible. We keep our promises and only make those we can keep.

For example, we may suggest a possible range of completion dates for your project, but we won’t promise. The supply chain, the weather, or other circumstances outside of our control might cause a delay.

However, we can – and will – promise to show up on time, work hard, and complete the job in a timely fashion and to your specifications. We promise to be available to you if you have questions and to address your concerns promptly. We promise to respect your wishes while we’re in your home and to handle all tasks professionally.

And when we promise something, you can depend on it.

We Are Honest And Transparent

We are 100% honest, and we display integrity in every customer interaction. For instance, if we make a mistake, we never try to hide it from you. Instead, we address it head-on, point out the error, and own up to it.

We behave proactively to prevent problems, but we accept responsibility if one does arise. We don’t point fingers or make excuses; instead, we take the blame and proceed to fix the issue.

Our sales approach does not involve offering steep, limited-time price drops to get you to sign the contract before you’ve had time to consider it. Those types of mind games are simply not in our playbook.

Instead, we provide you the information – as well as the time and space – you need to make a considered decision.

So, consider working with a home remodeling contractor you can trust to put your needs first, behave dependably, and act with integrity. Contact us at Executive Remodeling in the Twin Cities area today and schedule a free consultation.

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Laura S.

'I can't recommend Executive Remodeling highly enough! From start to finish, they were responsive, communicative, and very easy to work with. They built a bathroom addition for us and stayed on budget and timeline throughout the entire project. All the people they brought in to work on the project were also kind, competent, and efficient. The team at Executive Remodeling went out of their way to ensure that everything went smoothly and the project turned out great!'

Reviews

Karen A.

Our experience with Executive Remodeling was excellent from Day One! We had our entire basement done, and they were great at helping put together our ideas with what was doable, staying within budget, and turning out a beautiful finished product. All of the trades that came were professional, courteous, cleaned up well after themselves, and did a beautiful job. We couldn't be more pleased and heartily recommend them!

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John S.

After meeting with several Twin Cities contractors to find the right fit for our dream home addition, we chose Executive Remodeling because we valued their honesty, experience, and straightforward approach to planning and project execution. The team was easy to work with and responsive. We were treated with honesty and integrity and got an incredible amount of value for our investment. We couldn't be happier with the results.

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William F.

Excellent. Prompt and great workmanship. Very little disruption to our routine, and they cleaned up professionally. Handled the dealings with the insurance company as repair was caused by hail damage. This made the whole process easy. They also brought all the samples to our house for selection which was very efficient for us. Highly recommend Executive Remodeling.

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Samantha M.

We used Executive Remodeling to finish our basement. As first time homeowners with no construction experience, we could not have asked for an easier process. Workmanship was incredible, everything ran on time, communication was excellent, and we couldn’t be happier with the end product. We would recommend them to anyone, and already have! We will definitely use them for any future projects that come up. Thanks so much to Ryan, Reed, and Katie!

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Mark L.

'We recently needed some work done on our home and used Executive Remodeling. The communication and suggestions concerning our project were clear and very helpful. The workmen respected our home, were professional, left the worksite clean, and, when on-site, accommodated our need to be in and out of our home. The project was completed on time, and the costs were exactly as quoted.'

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Catherine R.

We emptied out the basement for drain tile then re-installed what was taken out to preserve the investment in our nearly 100-year-old house. Executive’s team was supportive every step of the way. Their optimism and 'can do' attitude were helpful as we discovered complications. They got the right craftsmen for every step. We even added a new garden window to the kitchen upstairs, knowing we could trust them to do a great install. We sleep well knowing our wiring is up to code, and we enjoy a great deal of natural light in the basement because of their work.

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Carlotta P.

1. This was our first big renovation. We weren't prepared for some of the decisions we needed to make before the project started. 2. Guidelines for what was expected of us before the project began wasn't clear, such as selection of: backsplash, lighting , tiles etc. 3. Once the project began, Executive Remodeling gave us a clear timeline with weekly updates. 4. Executive Remodeling staff was very courteous and respectful as were their contractors. 5. They informed us of what they were going to do with construction details i.e. - poly barriers, dust, etc. 6. They also had an excellent cleaning crew who did more than we expected. 7. We are extremely satisfied with the kitchen renovation and we will definitely have them involved in our other renovations.

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